Frequently Asked Questions
Below are some commonly asked questions, but if they do not answer your query, please do not hesitate to contact us!
How long will my massage session be?
This depends on the treatment chosen but most are 30 or 60minutes long which include a short consultation period and dressing time.
Your first session with us will require you to complete a more thorough online health check which is accessed once you have confirmed your session by entering the ‘my bookings’ portal and completing your ‘profile’. We highly recommend printing and completing in your own time, prior to your arrival in order to maximise your massage time.
What should I wear?
Do I need to shower before my massage?
What do I need to do during the massage?
We do also strongly encourage the option of communication during the massage process should you require a change in pressure or if something is not comfortable, so please do say at any point if you would like something to change.
Will I be covered during my massage?
What oils do you use?
- We have a range of oils, lotions and waxes to suit various massage treatments, all of which are simple and hypoallergenic. The contents of each will be made available for client’s wishing to check ingredients.
Is massage suitable for everyone?
If the massage cannot take place due to contra-indications, you of course will get a full refund!
How do I book / rebook a massage session?
Re-bookings can be done together with the therapist at the end of your session or online.
Can I book in advance the same time each week for a massage?
What happens if I need to reschedule or cancel my booking?
Cancellations with full refund can also be done online within 72 hours of the booking time, but will incur a charge thereafter.
Any cancellations made within 24 hours will be charged at the same rate or a rebooking time will be offered on contact with us.