FAQs

Meet Your Therapist & Consultation

Your session begins with a discussion with one of our skilled therapists, who will evaluate your condition, identify areas of tension and potential causes of discomfort. By understanding what you hope to gain from your treatment(s), your therapist can tailor the session to address your specific needs.

Please ensure you have completed your online health profile prior to your appointment as this will allow your therapist to establish if you are suitable to receive the treatment and note any important conditions or particular areas of discomfort. This information will help make sure you gain the most possible benefit from your session(s) at Target Therapies.

Pre-Treatment

Your therapist will advise what position to lie on the bed and which covers to cover yourself with. They will then step out of the room for a moment to allow you to undress. The level of undress will vary depending on your own personal comfort and the type of treatment you are having. This can also be discussed with your therapist pre-treatment.

During your Treatment

During your treatment, your therapist will only uncover the area of your body they are working on, ensuring you feel comfortable and respected the entire time.

Your therapist will communicate with you throughout the session to prioritise your comfort and address any concerns. Your session is tailored to you, so don’t hesitate to share feedback with your therapist. Whether you prefer a quiet or conversational experience, our goal is to ensure you receive the maximum benefit from your treatment.

Post Treatment

Once your session has finished, your therapist will wait outside the room while you re-dress. When you are ready, your therapist will see you out of the clinic. We recommend you drink plenty of water post-treatment for rehydration.

Our massage sessions vary in length from 45 minutes to 120 minutes. Each session includes a 5 minute review at the start of your session to discuss your consultation form and requirements and 5 minutes to undress and redress. For example a 60 minute session will be a minimum of 50 minutes of hand to skin massage time.

Treatment FAQs

We offer many different massages, so if you’re not sure which to have, please book a 60 minute Deep Tissue Massage and talk to your therapist, as they can guide you to what is best suited to you. All first appointments have a 15 minutes consultancy time.

All of our therapists are trained in Deep Tissue Massage and many other treatments, if this is your first visit, you can select any of our excellent therapists and they will be able to treat you. If you are looking for something a bit more specialist please give us a call on 0345 850 8801.

You can book an appointment online, or by contacting the Target Therapies by phone on 0345 850 8801.

A relaxation massage such as Swedish massage is a great full body massage – All therapists are trained in this massage as well.

You can cancel your booked treatment by logging into your account on the website under ‘My Bookings’, or by calling Target Therapies on 0345 850 8801.

Please note our late cancellation policy: treatments can be rescheduled up to 24 hours in advance of your session without any additional charge.

Should you wish to entirely cancel your booking to receive a credit note please email us at info@targettherapies.co.uk.

If you do not show up for your appointment, you will be charged at the full rate. If you arrive late for your appointment you will have less treatment time. To ensure a relaxing experience, and to get the full benefits of the treatment, we advise guests to arrive on time (or early) for all scheduled appointments.

Yes. Please go to ‘My Bookings’ to amend your booking up to 24 hours in advance of your session.

Please aim to arrive 5 minutes prior to your scheduled massage. As a courtesy to other members and guests, we must start and end each massage service at the scheduled time; accordingly, we will not be able to extend the time of your service if you arrive late.

We take advanced payment via secure online payment at the time of booking. Once a treatment has been scheduled, your therapist will receive a booking confirmation alert. If for any reason you are unable to pay online at the time of booking, please contact us.

Our 6 month membership credits are valid for 6 months and the 12 month membership credits are valid for 12 months. Any unused massage credits will not roll-over after your membership has expired. No refunds are issued for unused credits. Please be sure to use your credits in the time frame stated.

Yes, we accept gift cards for Target Therapies treatments.

Yes, Target Therapies can treat individuals between the ages of 13 and 17 but they must be accompanied by a responsible adult.

Yes, please note that prices and services are subject to change at any time.

If you are feeling sick or unwell prior to the start of your scheduled massage, we encourage you to contact us and to stay home. If you begin to feel sick during your treatment, please let your therapist know immediately.

Yes. Any changes must be reported in full at the beginning of each session and be updated in your online health form prior to each session.

Membership FAQs

To purchase a membership click here then-

Once you have purchased the membership you will receive an email
The email will provide your unique membership number and code
Use the code when booking your treatment as normal when you reach the checkout and enter it into the discount box and click apply
You can book your sessions up to three months at a time

For further questions please contact us as: bookings@targettherapies.co.uk

You can schedule an appointment online and input your unique discount code when prompted.

You can cancel your booked treatment by logging into your account on the website under ‘my Bookings’, or by calling Target Therapies main number. Please note our late cancellation policy. Treatments can be rescheduled up to 24 hours in advance to your session without any additional charge. Should you wish to entirely cancel your booking to receive a credit note please email us at info@targettherapies.co.uk.

If you do not show up or arrive more than 15 minutes late for your appointment, you will be charged at the full rate. To ensure a relaxing experience, and get the full benefits of the treatment, we advise guests to arrive on time (or early) for all scheduled appointments.

Target Therapies offers three levels of Membership – Bronze, Silver and Gold, which correspond to the session lengths of 45mins, 60mins and 90mins – to help make massage a part of your regular self-care routine. All levels of membership include financial savings, exclusive benefits, and more.

To purchase a membership click h ere then-

Once you have purchased the membership you will receive an email
The email will provide your unique membership number and code
Use the code when booking your treatment as normal when you reach the checkout and enter it into the discount box and click apply
You can book your sessions up to three months at a time

For monthly payments, a direct debit payments will be set up on receipt of your initial Monthly Membership booking and has a minimum term of 12 months. For further questions please contact us as: Bookings@targettherapies.co.uk

Target Therapies members are unable to cancel membership once the active term has commenced. However, members have the option to end their membership at the conclusion of the agreed contract period. If you wish to cancel your membership at the end of your contractual agreement, please contact info@targettherapies.co.uk

No, unfortunately we cannot freeze your membership.

Yes! You can share your membership with a family member, friend or colleague and split the cost and sessions between you both.

Yes! You can ‘gift’ one of your 12 sessions to a loved one by sharing your unique code with them. Please notify us.

Gift card FAQs

You can purchase a Target Therapies gift card online or visit any of our locations in person. Choose the desired amount, provide necessary details, and complete the purchase.

Yes, you can choose either a specific service or package for the gift card, or you can opt for a monetary value that the recipient can use toward any of our services.

To check the balance of your gift card use the dedicated gift card balance checker tool or contact our customer service team for assistance.

Target Therapies gift cards are typically valid for one year from the date of purchase. Please check the expiration date on the card or contact us for more information.

No, Target Therapies gift cards are non-refundable and cannot be exchanged for cash. They are intended for the purchase of services offered by Target Therapies.

Treat your gift card like cash, as lost or stolen cards cannot be replaced. Contact our customer service team immediately if you have concerns about the security of your gift card.

Yes, you can use your Target Therapies gift card for both in-person and online bookings. Enter the gift card code during the online booking process, and the corresponding amount will be applied.

No, gift card balances are non-transferable. The card is intended for use by the original recipient.

Onsite corporate massage FAQs

Onsite Corporate Massage is a health service in which therapists provide massage therapies at your place of work. This can be done at the work station or in a separate office space.

Onsite Corporate Massage can benefit both the individual receiving the therapies, and the business they work for.

We have treatment options ranging from 10, 15 or 20 minutes long. In order to complete a brief health check prior to each treatment and to allow the change over from one client to the next, 15 and 20 minute treatments will have a 5-minute transition period between each.

For a breakdown of sessions provided in given booking, please see our guide to employees seen per therapist.

Our services can be hired for as little as £45/hour for regular weekly bookings. However, due to the personalised nature of our services, the costs are dependent on the requirements and packages chosen.

In order to provide the best service that fits your budget, please request an online quote so we can work with you to find the right package for you.

There are several options available. The company can choose to:

fully fund the service for its employees;
contribute a fixed amount to monthly payments in order to reduce the employee’s contribution to each treatment; alternatively
the employees can fund the full amount for each of their treatments.

Companies will be invoiced for any payments they have chosen to make. Employees contributing or paying for their own treatments will be required to book and pay online in advance in order to secure their treatment slot. This can be done via our booking system.

Of course. We recommend it! Alone it would be charged as a ‘one off’ booking but would be included as part of a regular package should you wish to continue using our service on a frequent basis thereafter.

Yes. With each site we would arrange a suitable day and time to send a therapists in. Should a site be out of our current geographic region, we shall endeavour to find a suitable therapist in the area wherever possible.

Yes. We offer services by professional and insured practitioners only. We will happily provide evidence of such insurance during the consultation process.

All of the therapists provided by TT will hold a recognised qualification in Anatomy and Physiology, Massage and Seated Acupressure Massage. Many will hold other qualifications in the field including deep tissue massage, Indian Head Massage and Reflexology. Our therapists will only provide treatments in which they are officially trained.

Work with us FAQs

Our team enjoys a supportive environment that encourages growth and skill development. We prioritise employee wellness, offering flexible schedules and ongoing training opportunities. You will be working with like-minded individuals, dedicated to delivering exceptional service. We strive for professionalism, cleanliness, and a positive atmosphere, ensuring a great work-life balance for our therapists.

We offer a competitive, reliable salary, continual training opportunities and a supportive team environment.

Experience is preferred, but we welcome both experienced professionals and recent graduates. We provide training and mentorship to help you excel in your role.

We’re looking for individuals qualified to BTEC/NVQ Level 3 or equivalent (international qualifications are very welcome) with experience in deep tissue and sports massage techniques being essential.

The ideal candidate has excellent communication skills, a drive to learn and shares our passion for health & wellness. You must be able to commit to a minimum of 12 hours per week, be able to perform consecutive 45 to a max of 120 minute appointments while ensuring customer comfort.

You must be able to confidently tailor sessions to individual needs whilst maintaining professionalism and hygiene at all times.

Eligibility to work in the UK and proficiency in English for client communication are also essential requirements.

We encourage professional growth at Target Therapies. We offer ongoing training for skill development, specialisation, and potential leadership roles within our supportive team environment.

We provide shadowing and mentoring to help you formulate your career aspirations.

We have links to some amazing schools and trainers as well as providing you with opportunities to attend events like The Therapy Expo.

A valid massage therapy qualification, valid insurance, strong interpersonal skills, a passion for health and wellness, and a commitment to ongoing learning are key qualifications we are looking for. Ideally be associated with a professional body.

We offer flexible schedules tailored to your availability and preferences. Full-time, part-time and weekend shifts are available to accommodate diverse lifestyles.

To apply, fill out our application form. We look forward to hearing from you!