Frequently Asked Questions

Please use these frequently asked questions to get to know us better..

COVID-19 and what to expect in clinic

With an effort to keep our clinics and working environments free from COVID-19 for the protection of both our therapists and clients we have implemented a number of necessary changes and developments of usual practises, with the main ones stated below:

-Prior to every session, clients will need to update their profile before, or at the start of the session with the therapist, specifically to check for symptoms of COVID-19. This can be done easily online via ‘My Bookings’.

-Thorough cleaning of surfaces between sessions will include door handles, gel bottles and other hot spot areas that have been touched.

-Hygiene posters will be on display to encourage good practise, and clinics will remain decluttered as much as possible.

-Chairs will be placed 2 meters from each other during consultation for distancing until these measures change. These will be covered with pieces of disposable cover, which will be thrown away and refreshed after each client.

-We request that all clothes, bags and shoes are placed neatly on surfaces that will be cleaned post session.

-Bed linen will be kept to a minimum, and the entire bed will be cleaned before and after every treatment.

– All washable linen will be stored in a closed lid basket and the bed made up and refreshed for each client as normal.

– Therapists will greet all clients outside of the room and will be wearing masks.  We will refrain from handshakes and will maintain distancing where possible around the treatment.

– We will have disposable masks for clients who are unable to provide their own should you wish to use them during the treatment.  This is not obligatory but recommended for everyone currently moving around public places.

– Whilst we can provide clients with both masks and water, we encourage individuals to bring their own bottle of water and own masks where possible.

– Glasses we use to offer water in, will have been dish washer washed prior to each individual use.

– Hand sainting gel is as always available. This and/or hand washing with soap and water prior to and after each treatment must be done by both the therapist and the client.

– Disposable tissues will be available as needed and should be disposed of immediately in the clinic’s pedal bins.

– We urge clients to rearrange sessions if they feel at all unwell on the day of a session. This can be easily done under My Bookings.

– We discourage high risk clients from receiving treatments until the Government advises otherwise.

– Should clients develop symptoms and are diagnosed with COVID-19 within 2 weeks of having a treatment, it is essential that you please contact Target Therapies to inform us of this.

 – Where client numbers become high for a given day, we may contact clients to ask to move to another day to ensure the flow of clients doesn’t exceed advise and guidelines provided by our regulatory bodies. 

We hope that these measures not only reassure you that we are doing everything possible to keep our clinics sterile and comfortable for you, but to enable treatments to continue smoothly and comfortably.  We shall of course adapt and update our procedures are recommended by our Governing Bodies as required. 

How do I know which clinic does the therapy I would like?
Please see our Which Clinic page on the homepage.
Can I pay in cash on the day or do I need to pay online?
All of our booking must be booked and paid for in advance online as we do not take cash on the day.
Do I have to confirm my session immediately by payment on booking?
We advise confirmation of bookings sooner rather than later, so your therapist knows they have a session. Therapist are alerted to confirmed sessions only so pending payments may not be registered.
How can I change my booking date or time?
Please go log in at ‘My Bookings’ on our homepage to amend your booking. Please do not pay again if prompted but send a message to info@targettherapies.co.uk to mention that you have had to change your booking. This will be checked with the therapist and then confirmed on your behalf.
Can I change or cancel my booking last minute?
Up to 24 hours prior to your session, you will be able to change your booking or cancel it an receive a credit note without charge via My Bookings. No shows will be charged at the full rate.
Can I choose a 30-min Sports and Deep Tissue Massage for my first every session?
We recommend the 60-minute session for an initial Sports or Deep Tissue Massage due to the initial consultation period and need to understand the reason for therapy. This can be done in a 45-minute session but not in a 30-minute session.
How can I become a Target Therapies Member to benefit from the discounts and perks?
By choosing and purchasing the online booking option of ‘Membership’, you will be issued with a unique key fob containing your membership code and further 10% discount code.
Where can I purchase a Block Booking of 6 sessions?
This can be done online via the ‘Book and Pay Here’ tab on our homepage.
Where should I meet the therapist?
On your initial session, if you are not led straight to the massage room, please wait in the reception area and your therapist will come to meet you. On subsequent sessions, please make your way to the chairs outside of the therapy room, where the therapist will collect you.
Do I need to let my therapist of any changes to my health since the last session?
Yes. Any changes must be reported in full at the beginning of each session. If you would like to resubmit a new online consultation prior to any session regarding any updates or changes that is also an option.
Should I expect a Sports Massage or Deep Tissue hurt?
Sports and Deep Tissue Massage by nature go deep into the muscle and are looking for remedial change. As a result there can be some level of discomfort or pain at certain points. Often this sensation is referred to as ‘good pain’. However, you should not be in considerable or constant pain and it is essential to communicate clearly the pain levels you are experiencing so the pressure can be matched you.
How much pain is too much? Isn’t it no pain no gain?
The saying no pain, no gain is not necessarily true. Using a scale of 1-10, (1=a light tough, 10=excruciating pain) you should communicate the levels of pain with your therapist and ensure that you don’t endure pain levels above the 6-7 mark. A therapist can have a good idea of the sensations you experience but only you can feel and communicate what you actually feel.
What should I do at home post massage?
It is advisable to drink plenty of water post massage to flush out the toxins and maintain gentle movement of treated areas. Light exercise is fine although is it advisable to let the body recover for at least 24hours before embarking on a strenuous workout.
How can I give feedback?
You will receive a feedback form via email 24 hours after your session to give any feedback or updates on your injury/condition as desired or requested.
How can I issue a complaint or concern?
Please email info@targettherapies.co.uk with all complaints or concerns. We are always looking to improve and refine our service and provide treatments with the upmost care and consideration and appreciate any comments you may have.